HeartlandPlains Health’s Story
HeartlandPlains Health is a not-for-profit health plan for Medicare beneficiaries with an emphasis on the physician-patient relationship, access and personal customer service.
Founded by QualChoice Health, a subsidiary of Catholic Health Initiatives (CHI), we offer a fresh approach to Medicare Advantage where doctors, members and the health plan work together to optimize member health with costs that are affordable and predictable. HeartlandPlains Health offers a Medicare Advantage plan that emphasizes preventive care, disease management and wellness programs.
HeartlandPlains Health is one of the premier market locations for QualChoice Health. QualChoice Health is an example of how CHI is reinventing itself for the next era of healthy communities as a fully-integrated health system, creating superior value and exceptional health for communities served.
Through the QualChoice Health subsidiaries, CHI is developing, operating and marketing health program administration capabilities and innovative market products, including commercial and Medicare Advantage health plans, in a growing number of CHI markets. CHI is one of the nation's largest Catholic health care systems.
HeartlandPlains Health is more than an insurance company – we partner with members and providers to promote affordable, quality care and healthy communities.
Contact HeartlandPlains Health
Our representatives know the area, the doctors and the needs of our customers. Like your experience talking to a representative? Next time you call, you may ask for the same person to assist you. As a member of HeartlandPlains Health, this is the level of personalized attention and service you deserve.
Call 1-866-792-0184 (TTY: 711). Our hours of operation are 8 am - 8 pm, Monday through Friday, and 8 am - 8 pm, Saturday and Sunday, October 1 through February 14. From February 15 through September 30, you may reach a voice-mail on weekends and holidays; please leave a message and your call will be returned the next business day.
HeartlandPlains Health Fax: 1-844-612-4062
HeartlandPlains Health Mailing Address:
P.O. Box 27510
Federal Way, WA 98093
Member Information in the Event of an Emergency
Members click to learn more if an emergency is declared.